My parcel is late or lost

First, check your tracking under Your orders, and look for a delivery card, a neighbour or a parcel locker.

If it's past the latest delivery date shown on your order page, email order@madetoadore.com with your order number. We'll open a trace with the courier, which usually takes a few business days.

If the courier confirms it's lost, we'll send a replacement or refund you in full, whichever you prefer.

If tracking says "delivered" but you don't have it:

1. Check around your door, mailroom, neighbours and parcel lockers.
2. Wait one more business day, because couriers sometimes scan early.
3. Then email us, and we'll start a claim with the courier.