Returns & refunds

The short version

• You have 30 days from delivery to start a return.
• Faulty, damaged or wrong item? Email us a photo and we'll refund or replace it, free. Usually you won't need to send it back.
• Changed your mind? Send it back unworn, in its original packaging. We refund the item price minus a flat ₹99.00 return fee, which covers international return postage.
• For hygiene reasons, earrings must be unworn and in their original packaging.

Your rights in India (Consumer Protection Act, 2019)

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. For a complaint, write to our grievance officer at order@madetoadore.com (see Terms). We acknowledge complaints within 48 hours and resolve them within one month.

How to return

1. Email order@madetoadore.com with your order number and what you'd like to return.
2. We'll reply within 2 business days. For a change of mind, we send the return address. For a faulty, damaged or wrong item, we usually refund or replace it from your photos alone; if we do need it back, we send a prepaid label.
3. Your refund goes to your original payment method within 5–10 business days of the parcel reaching us, or of our reply if we don't need the piece back.

Skin reactions

Fashion jewellery isn't for everyone's skin. If a piece irritates you, stop wearing it and email us with a photo within the return window. We treat it like a faulty item: a full refund, and you won't need to send it back.

Last updated 10 October 2026.