My piece arrived faulty or damaged
What to do, and what we'll do.
We're sorry. This one is on us.
- Take a photo of the piece and the packaging.
- Email hello@example.com within 30 days of delivery, with your order number and the photos.
- We'll offer a replacement or a full refund, whichever you prefer.
Usually you won't need to send it back: your photos are enough. If we ever do need the piece, we'll send a prepaid return label, so you never pay to return a faulty or damaged item.