FAQ

Can't find your answer? The Help centre has step-by-step guides for every situation, or email hello@example.com.

Ordering

How do I place an order?

1. Open a piece and tap Add to bag. Add as many pieces as you like.
2. Tap the bag at the top of the page, then Check out.
3. Enter your email, phone and delivery address, and choose standard or express shipping.
4. Pay by card in the secure Razorpay window.
5. You'll see your order page straight away, and we email you a confirmation with your order number (it starts with MTA-).

Do I need an account to order?

No. Anyone can check out as a guest. You can sign in later with just your email to see all your orders.

Which payment methods do you take?

Visa, Mastercard and American Express cards, through Razorpay. We never see or store your card number.

Can I change or cancel my order?

Email hello@example.com with your order number as soon as possible. If it hasn't been packed yet (we pack in 1–2 business days), we'll change or cancel it. Once it has shipped, you can return it instead.

Can I send it as a gift?

Yes. Add a gift note at checkout. No prices go inside the parcel.

Tracking

How do I track my order?

Any of these works:

• Tap the person icon at the top of any page (Your orders). Orders placed on this phone or computer show up there automatically.
• On the same page, sign in with your email. We send you a 6-digit code, and you'll see every order with live tracking.
• Use Find an order on the Track an order page with your order number and email.
• Open the link in your confirmation or shipping email.

When do I get a tracking number?

When your order ships, usually 1–2 business days after you order. We email it to you, with a link to the courier's tracking page, and it shows under Your orders.

My tracking hasn't moved. What should I do?

The first scan can take a day after pickup. International parcels often don't update while they're in transit between countries. If nothing changes for 7 business days, email hello@example.com and we'll chase the courier.

Your account

How does signing in work?

There's no password. Enter your email under Your orders and we email you a 6-digit code. Type it in, and that device stays signed in for 6 months.

I didn't get the sign-in code.

Check your spam or promotions folder, and make sure you typed the email you ordered with. Codes expire after 10 minutes, so request a new one if it's been longer.

Materials and care

Is it real gold?

No. Made to Adore sells artificial (fashion) jewellery: a base metal with a gold-tone or rose gold-tone finish, set with pearl-look beads and coloured or clear stones. That's how every piece stays bright and affordable. Each product page lists what we know about that piece.

Will it tarnish?

Plated finishes soften with wear over time. Keep pieces dry and away from perfume, and store them separately. The care guide covers the rest.

Is it hypoallergenic or nickel-free?

We only make those claims once a piece has a lab test report on file, and the product page will say so. Until then we don't claim it. If you react to most fashion jewellery, start with short wear. See returns if a piece irritates your skin.

Is it waterproof?

Not unless a product page says so. Take pieces off before showering, swimming or working out.

Delivery and returns

How long does shipping take?

Standard tracked shipping takes 8–15 business days from India, and it's free over CA$99. Express takes 3–7 business days. Full details are on the shipping page.

Will I pay customs fees?

Duties and import taxes are prepaid with your shipping (DDP), so the courier won’t ask you for brokerage fees.

Can I return it?

Yes, within 30 days. Faulty, damaged or wrong items are always put right for free, usually without sending them back. See returns.

Do you sell children's jewellery?

No. Our pieces are designed for adults.