My piece arrived faulty or damaged

We're sorry. This one is on us.

1. Take a photo of the piece and the packaging.
2. Email hello@example.com within 30 days of delivery, with your order number and the photos.
3. We'll offer a replacement or a full refund, whichever you prefer.

Usually you won't need to send it back: your photos are enough. If we ever do need the piece, we'll send a prepaid return label, so you never pay to return a faulty or damaged item.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure.