Returns & refunds

The short version

• You have 30 days from delivery to start a return.
• Faulty, damaged or wrong item? Email us a photo and we'll refund or replace it, free. Usually you won't need to send it back.
• Changed your mind? Send it back unworn, in its original packaging. We refund the item price minus a flat A$9.00 return fee, which covers international return postage.
• For hygiene reasons, earrings must be unworn and in their original packaging.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. The A$9.00 change-of-mind fee never applies to a faulty item.

How to return

1. Email hello@example.com with your order number and what you'd like to return.
2. We'll reply within 2 business days. For a change of mind, we send the return address. For a faulty, damaged or wrong item, we usually refund or replace it from your photos alone; if we do need it back, we send a prepaid label.
3. Your refund goes to your original payment method within 5–10 business days of the parcel reaching us, or of our reply if we don't need the piece back.

Skin reactions

Fashion jewellery isn't for everyone's skin. If a piece irritates you, stop wearing it and email us with a photo within the return window. We treat it like a faulty item: a full refund, and you won't need to send it back.

Last updated 10 October 2026.