My payment failed or was declined

If the payment window said it failed, you haven't been charged. Sometimes your bank shows a temporary hold. It drops off by itself, usually within a few days.

Try these, in order:

1. Check the card details, including the expiry date and the billing postcode or ZIP.
2. Approve the payment in your bank's app if it asks. International payments are sometimes blocked until you confirm them.
3. Try another card. Some cards block payments processed outside your country.
4. Ask your bank to allow an international online payment, then try again.

Your bag is kept, so you don't need to add the pieces again.

Charged, but no confirmation email? Check your spam folder and look under Your orders (the person icon). If it's not there after an hour, email hello@example.com with the time you paid and the last 4 digits of the card. We'll check with Razorpay. Payments without a confirmed order are refunded in full.